Terms of Use

Amara Health (Public Beta) Terms of Use | v1.2 Amara Health by MetaNova AI · amara@metanovaai.com Amara Health (Public Beta) Terms of Use Public Beta | Free Service | Last Updated: July 10, 2026 | Version: Beta v1.2 www.amarahealth.tech Contracting entity: MetaNova AI Pvt. Ltd. Registered office: Hno.423, Navodaya Colony, Sagar Society, Banjara Hills, Road No. 2, Hyderabad, Telangana, India - 500034 Contact: MetaNova AI Inc., Toronto, Ontario | support@metanovaai.com | +1 647 530 0595 Read this first Amara Health is a public beta AI health-record organization and explanation tool. Amara is not a doctor, clinic, hospital, pharmacy, emergency service, insurer, or regulated medical device unless expressly stated in a signed written document after required regulatory clearance or approval. Do not use Amara for emergencies, diagnosis, treatment, medication changes, clinical decisions, or as your only medical record storage. By using Amara, you accept that beta software and AI outputs may be wrong, unstable, incomplete, unavailable, or changed without notice. 1. Acceptance of these Terms These Terms of Use govern your access to and use of Amara Health, including our website, public beta product, applications, dashboards, AI tools, upload tools, family profile features, report summaries, trend views, sharing features, support channels, and related services. We call these the Service in these Terms. Amara Health is operated by MetaNova AI Pvt. Ltd.. In these Terms, Amara Health, Amara, we, us, and our refer to MetaNova AI Pvt. Ltd. and its applicable affiliates, representatives, contractors, and service providers. By clicking I Agree, creating an account, uploading a report, using the Service, using a share link, or accessing Amara, you agree to these Terms and the Amara Privacy Policy. If you do not agree, do not use the Service. If you use Amara on behalf of another person, family member, child, clinic, hospital, employer, company, or organization, you represent that you have authority to accept these Terms and upload or process the relevant information. 2. Public beta warning Amara is experimental public beta software. It may be unavailable, unstable, incomplete, interrupted, changed, delayed, discontinued, reset, migrated, or limited at any time. Features may be added, removed, changed, or restricted without notice. • AI, OCR, extraction, translation, summaries, charts, trend views, medicine explanations, and out-of-range markers may be incorrect, incomplete, outdated, mistranslated, or misleading. • Data may be lost, corrupted, duplicated, misread, reset, or unavailable because of bugs, updates, migrations, outages, vendor issues, user error, or security events. • Beta support is provided on a best-efforts basis only. There is no service level agreement, uptime commitment, response-time commitment, or service credit during beta. • Do not use Amara as your only storage for medical records. Keep your own copies of all medical reports, prescriptions, and health documents outside Amara. We are thankful that you are trying Amara during beta. Please send feedback, bug reports, concerns, privacy requests, and safety issues to amara@metanovaai.com. 3. What Amara does Amara helps users upload medical reports and related health documents, organize records, extract selected data from reports, display trends, provide plain-language explanations, provide multilingual explanations where available, summarize information, create family profiles, and create user-controlled sharing links or summaries. Amara is intended to support personal record keeping, health literacy, care preparation, organization, administrative convenience, and conversations with qualified healthcare professionals. It is not intended to replace professional healthcare. 4. Critical medical disclaimer Amara does not provide medical advice, diagnosis, treatment, triage, prescriptions, clinical decisions, medication instructions, emergency support, or doctor-patient relationships. All content, summaries, AI responses, extracted values, charts, flags, trend views, translations, medicine explanations, and outputs are provided for informational, educational, and record-organization purposes only. You must consult a qualified doctor, pharmacist, lab, hospital, clinic, or licensed healthcare professional before making any health-related decision, including interpreting test results, changing medication, delaying care, starting treatment, stopping treatment, changing dosage, changing diet, changing exercise, or making lifestyle changes because of Amara outputs. Do not use Amara for emergencies. If you may be experiencing an emergency, call 911 in the United States or Canada, 112 or 108 in India where available, or your local emergency number immediately. You are responsible for verifying all information with original reports, labs, pharmacies, hospitals, doctors, or other qualified professionals. You should not rely on Amara as a sole source of truth. 5. Not a medical device or regulated clinical system Unless Amara expressly states otherwise in a signed written agreement after required regulatory clearance, approval, registration, or authorization, the Service is not approved, cleared, licensed, registered, or marketed as a regulated medical device, diagnostic instrument, clinical decision-support system, electronic medical record, hospital information system, pharmacy system, emergency system, or provider-of-record system. You must not use Amara as the sole basis for diagnosis, treatment, medication decisions, emergency response, clinical triage, risk scoring, insurance decisions, employment decisions, or any decision that could affect a person's health, safety, eligibility, rights, or access to care. 6. Eligibility and account authority You must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher, and legally capable of entering into these Terms to create an account or use Amara directly. If you are using Amara for a child or minor, you must be the parent or legal guardian and you must complete any reasonable verification steps requested by Amara, such as OTP verification and a guardian declaration. We may suspend or delete child profiles if authority cannot be reasonably established. If you upload or manage data for another adult, you confirm that you have consent, authorization, caregiving authority, power of attorney, legal guardianship, or another lawful basis to do so. 7. Accounts and security You are responsible for keeping your login credentials, OTPs, devices, email accounts, and phone numbers secure. You are responsible for activity under your account unless caused by Amara's breach of these Terms or applicable law. You must notify us promptly at amara@metanovaai.com if you suspect unauthorized access, account compromise, accidental sharing, incorrect recipient access, or misuse of your account. We may require verification before changing account details, resetting access, deleting data, responding to privacy requests, or providing support. 8. User content and permission to process 8.1 Your ownership You own the reports, documents, images, text, prompts, profile information, and other content you upload, enter, submit, or share through Amara, subject to any rights held by hospitals, labs, doctors, or other third parties. We call this User Content. 8.2 Limited license to provide the Service You grant Amara a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, upload, download, transmit, process, extract, structure, analyze, summarize, translate, display, and otherwise use your User Content only as needed to provide, secure, support, maintain, debug, improve reliability of, and legally operate the Service and features you choose to use. 8.3 Authority for third-party content You must not upload, process, or share another person's health information unless you have lawful authority to do so. You are responsible for claims, disputes, or harm caused by unauthorized uploading, sharing, or misuse of another person's information. 8.4 Feedback If you send feedback, suggestions, ideas, bug reports, comments, or improvement requests, you allow Amara to use that feedback to improve the Service without payment or obligation to you. We will not intentionally use feedback in a way that publicly exposes identifiable personal health information. 8.5 Amara intellectual property Amara and MetaNova own all rights, title, and interest in the Service, including software, workflows, user interface, designs, databases, algorithms, models, prompts, templates, documentation, names, logos, and underlying systems, excluding your User Content. 9. Privacy and data protection Your use of Amara is subject to the Amara Privacy Policy. By using Amara, you consent to processing of personal data and health information as described there and as needed to provide the Service. Amara does not sell identifiable personal data or health data. Amara does not use identifiable health data for advertising, resale, marketing profiling, external research, or training public/general AI models unless you provide separate explicit written opt-in consent and the use is legally permitted. You may request deletion of your reports or account by using in-app tools where available or emailing amara@metanovaai.com. Deletion timing, backups, and legal retention limits are explained in the Privacy Policy. 10. AI limitations and user responsibility Amara uses AI, OCR, language models, translation tools, extraction tools, and software automation. These systems can make serious mistakes. • OCR may misread numbers, dates, test names, units, decimals, signs, reference ranges, names, and report sections. • AI may hallucinate, over-simplify, omit important context, summarize incorrectly, translate incorrectly, compare incorrectly, or present uncertain information confidently. • Charts and trend views may be wrong if reports are missing, duplicated, mislabeled, extracted incorrectly, or use different units or reference ranges. • Medicine explanations may be incomplete, outdated, jurisdiction-specific, or not applicable to your condition, age, pregnancy status, allergies, other medicines, or medical history. • Language translations may change meaning and should not be treated as official medical translations. You assume the risk of using beta AI outputs and agree that Amara is not responsible for decisions made based on AI outputs, summaries, charts, extracted values, translations, medicine explanations, flags, or uploaded documents. 11. Family profiles and caregiver use Family and caregiver features are provided for convenience only. You are responsible for obtaining and maintaining required consent and authority from the person whose information you upload or manage. If another person asks us to remove information that you uploaded about them, we may restrict access, request proof of authority, delete the information, suspend the account or profile, or take other steps we consider appropriate under applicable law. 12. Sharing links, exports, and downloads If you generate a share link, export a summary, download a file, or send information to another person, you are responsible for choosing the recipient, checking the content, setting expiry and access permissions, and revoking access when needed. Recipients may copy, download, forward, screenshot, print, or further disclose information after they receive it. Amara is not responsible for onward sharing by recipients outside the Service. 13. Doctor, clinic, hospital, and care-provider use Doctors, clinics, hospitals, care teams, and healthcare organizations may not use Amara for production clinical workflows unless they have a separate written agreement with Amara that addresses roles, privacy, security, retention, audit, support, liability, incident response, and applicable health privacy laws. Providers remain responsible for independent professional judgment, patient care, charting, recordkeeping, informed consent, clinical review, and compliance with professional and legal obligations. Amara outputs must not be used as the sole basis for clinical care. 14. Acceptable use You agree not to use Amara for emergencies, self-diagnosis, self-treatment, medication changes, or as the sole basis for medical, clinical, insurance, legal, employment, or safety decisions. You agree not to upload medical data, identity data, or personal data about another person without lawful authority. You agree not to upload false, forged, fraudulent, harmful, illegal, malicious, or misleading documents. You agree not to reverse engineer, decompile, copy, scrape, crawl, probe, benchmark for competitive purposes, bypass security, or attempt unauthorized access. You agree not to upload malware, scripts, payloads, excessive files, automated requests, or content that disrupts systems. You agree not to use Amara to build a competing product or extract training data, prompts, models, workflows, or databases. You agree not to use Amara in violation of privacy, health, consumer protection, export control, sanctions, intellectual property, or other applicable laws. 15. Suspension and termination We may suspend, restrict, disable, or terminate access to the Service or any feature if we reasonably believe that you violated these Terms or the Privacy Policy, your use creates a security, privacy, legal, operational, or safety risk, or we must comply with law or regulator requests. You may stop using Amara at any time. You may request deletion of your reports or account as described in the Privacy Policy. 16. Free beta, paid plans, and payments The public beta is currently offered as a free Service unless otherwise stated. We may introduce paid plans, usage limits, subscriptions, trials, pilot pricing, enterprise fees, or premium features in the future. 17. Third-party services and vendors The Service may rely on third-party cloud hosting, storage, authentication, OTP or email delivery, AI infrastructure, security monitoring, analytics for reliability, support tooling, payment processing, and other service providers. 18. Updates, changes, and beta data resets We may update, modify, suspend, reset, migrate, restrict, or discontinue the Service or any part of it at any time. During beta, we may reset systems or perform migrations that may result in deletion, changes, or temporary unavailability of some or all beta data. 19. Disclaimers To the maximum extent permitted by law, the Service is provided as is and as available without warranties of any kind, whether express, implied, statutory, or otherwise. 20. Limitation of liability To the maximum extent permitted by law, Amara, MetaNova, and their directors, officers, employees, contractors, affiliates, agents, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages. 21. Indemnity To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Amara, MetaNova, and their directors, officers, employees, contractors, affiliates, agents, suppliers, and service providers from and against claims, damages, losses, liabilities, costs, and expenses arising from or relating to your use of the Service. 22. Intellectual property restrictions You may use Amara only as permitted by these Terms. You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, scrape, replicate, or create derivative works from the Service except where non-waivable law expressly allows it. 23. Open-source and third-party components The Service may include open-source or third-party software components. Those components may be subject to separate license terms. 24. Changes to these Terms We may update these Terms as the Service, law, business model, pricing, features, or beta program changes. Material changes may be notified through the website, app, email, SMS, or in-product notice, and may require renewed click acceptance where appropriate. 25. Governing law and dispute resolution Unless non-waivable local consumer law requires otherwise, these Terms and any dispute arising out of or relating to the Service are governed by the laws of India, without regard to conflict-of-law rules. Arbitration will be conducted under the Arbitration and Conciliation Act, 1996, in Hyderabad, Telangana, India, with remote participation available for users in the United States and Canada. 26. Notices We may send notices by email, SMS, in-app message, website notice, postal mail, phone, or other contact details associated with your account. 27. Miscellaneous These Terms and the Privacy Policy are the entire agreement between you and Amara for public beta use of the Service, unless you have a separate written agreement with Amara. 28. Contact us General support and legal contact: support@metanovaai.com Canada phone: +1 647 530 0595 Office: Toronto, Ontario